How Are Equipment Manufacturers Perceived in the Marketplace by Their Customers?

Clearly, equipment suppliers are increasingly important to drug owners and developers, as are their perceptions of companies who can help them achieve their goals.

To measure the perception that equipment purchasing and specifying managers have of the industry’s leading equipment suppliers, Nice Insight study respondents were asked to compare and evaluate 40 respective companies based on their perceptions of the following drivers: Process Integrity, Customer Service, Total Cost of Ownership, Overall Equipment Efficiency, Post-Sales Support, and Reliability. Those key equipment-supplier perception drivers, once individually rated, tabulated and averaged, create Nice Insight’s Customer Perception (CP) Score. Equipment and system suppliers with the highest Nice Insight CP scores are perceived as leaders and rank among the industry’s most reputable companies. 

Primary Packaging

1 Bosch Packaging Technology  86.33% Overall CP Score
2 Bausch & Stroebel  81.17%
3 EMD Millipore  81.17%
4 Optima Pharma  81.00%
5 Telstar Life Science 80.17%



Secondary Packaging

1 Bosch Packaging Technology  86.17%
2 Thermo Fisher Scientific  82.83%
3 Bausch & Stroebel  81.17%
4 GEA  79.50%
5 Korber Solutions  79.33%
5 IMA Pharma  79.33%



Bioprocessing: Downstream

1 Bosch Packaging Technology  86.33%
2 Bausch & Stroebel  81.17%
3 EMD Millipore  81.17%
4 Optima Pharma  81.00%
5 Telstar Life Science  80.17% 



Bioprocessing: Upstream

1 Bosch Packaging Technology  86.17%
2 Thermo Fisher Scientific  82.83%
3 Bausch & Stroebel  81.17%
4 GEA  79.50%
5 Korber Solutions  79.33%
5 IMA Pharma  79.33%



Liquid Processing

1 Bosch Packaging Technology  86.33%
2 Thermo Fisher Scientific  81.17%
3 Bausch & Stroebel  81.17%
4 GEA  81.00%
5 Korber Solutions  80.17%
5 IMA Pharma  80.17%



Semi-Solid Processing

1 Bosch Packaging Technology  86.33%
2 Bausch & Stroebel  81.17%
2 EMD Millipore  81.17%
4 Optima Pharma  81.00%
5 Telstar Life Science  80.17% 



Solid Processing

1 Bosch Packaging Technology  86.17%
2 Thermo Fisher Scientific  82.83%
3 Bausch & Stroebel  81.17%
4 GEA  79.50%
5 Korber Solutions  79.33%
5 IMA Pharma  79.33%

16Q3_Equip_Survey.jpg

 

Nice Insight

Nice Insight, established in 2010, is the research division of That’s Nice, A Science Agency, providing data and analysis from proprietary annual surveys, custom primary qualitative and quantitative research as well as extensive secondary research. Current annual surveys include The Nice Insight Contract Development & Manufacturing (CDMO/CMO), Survey The Nice Insight Contract Research - Preclinical and Clinical (CRO) Survey, The Nice Insight Pharmaceutical Equipment Survey, and The Nice Insight Pharmaceutical Excipients Survey.